Thank you for your interest in employment opportunities at Sidebloom. Before applying, please consider that we always hire first and foremost for character, secondly for skillset. Because we work closely with one another, it’s paramount that we enjoy each other as people, with aligned vision and values. We remain committed to investing in every person that joins our team and ask that our employees honor the same level of respect. Please consider this carefully before submitting an application.

**This position is now closed.

Shop & Customer Experience Manager
full-time
weekend availability required

We're looking for a warm, hospitable, and detail-oriented full-time Shop & Customer Service Manager to join our team. Sidebloom runs hand-in-hand with Our Heiday, our in-house stationery and gift brand; this role will be the most customer-facing position on our team. As a small business, we highly value the willingness to be self-starters, flexible to any need that may arise, and collaborative in day-to-day functions.

Job Description

- Serve as the main point of contact for all customers, including in-person, online, and wholesale accounts

- Maintain a cheerful, warm and engaged posture while greeting customers, responding to questions, and providing excellent customer service overall

- Ensure all day-to-day operations of the shop are running smoothly on both the Sidebloom and Our Heiday sides of the business

- Manage sales and fulfillment assistant staff, delegating tasks and providing check-ins regularly

- Oversee Shopify inventory and backend website clean up, receiving new products as they come in

- Operate point-of-sale system with confidence and attention to detail

- Fulfill any online wholesale/retail orders that may arise

- Brainstorm and execute opportunities for community building + customer engagement

- Order any necessary supplies or equipment for overall operations

- Handle accounts receivable/payable when applicable

- Maintain a beautiful, clean, and inviting store and a clean, organized warehouse

- Train any new hires to the sales or fulfillment staff

- Set a cheerful, positive tone for the space at large

Qualifications

- Self-starter with a strong sense of personal and professional initiative

- Passion for small business and building community, with a willingness to embrace the fluid nature of a creative company

- Strong written and oral communication skills with a refined understanding of customer service

- Acute attention to detail and desire to perform duties with excellence

- Cheerful attitude with willingness to learn

- BA/BS required

- At least (1) year of experience in a retail setting or customer service setting and/or e-commerce platforms preferred

If you'd like to apply for this position, please email a short bio and your resume to hello@sidebloomshop.com with the subject line Shop + Customer Experience Manager.